FREQUENTLY ASKED QUESTIONS

Last Updated on April 2, 2020

After the payment process is completed, we will send you an email receipt with all order and download information, so you can download the installation package and use it for your website.
In addition, you can instantly download the product from the download area

You can check the status of your order by clicking Order Tracking on the Top Menu.

Your tracking link may take up to 24 hours from shipping to get activated. Once your order is placed, we will send you confirmation of your order details on e-mail and SMS.

 

Again, once we dispatch your shipment you will be notified via SMS.

 

In case of any unusual event which delays your order, you will receive an update from us.

You can modify your order by clicking on Modify on the My Orders page.

Visit My Orders page >

You will not be able to modify your order if it has already been shipped.

In case of cancelling prepaid orders , we will email you the details about your refund once we process your cancellation.

You can return an order by clicking Return on the My Orders page.

 

* We accept returns within 7 days of the order. Please ensure while returning the product the packaging is intact the way it was delivered.

Visit My Orders page >

We will arrange a pick-up within 2-3 days of your request.

There are certain areas where we cannot provide a pick-up service. However, you can self-ship your product through any courier service, preferably Speed Post.

Once the order has been picked up, the refund will be initiated to your selected mode within 12-15 working days from the date your order is picked, subject to your returns passing the quality check.

Refund will reflect as per below-mentioned timelines:

  1. Wallet refund will get credited within 24 hours.
  2. Payment Gateway refund process takes 7 to 9 working days excluding Saturdays/Sundays and Bank Holidays.

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